How Customs Finder works

No. Customs Finder finds the desk where your carnet gets stamped. Getting the carnet itself is a separate job, handled by an issuing chamber of commerce in your country. Our carnet issuer partners are a good place to start.

Every listing is reviewed by a person on our team before it goes live, and every listing shows when it was last updated so you can judge how fresh it is. But desks move, hours change and staff get reassigned without warning, which is exactly why the app exists, and why we would rather you treated a listing as very good intel from the last crew through than as an official source. If a listing is wrong, tell us from inside the app and the next crew gets the corrected version. See also our terms.

Search it in the app, or browse the full list of desks on the site. If it is not there, you can suggest it. See What if a location is missing?.

Yes, and yes. Customs Finder is a community based app: the intel in every listing is shared knowledge, contributed by crews for crews, so charging the community for its own contributions was never an option. There are no in-app purchases and no subscriptions, and none are planned. Access to the app and its location information will always be free, with running costs covered by sponsors who serve film and TV crews.

No. Sponsors cover our running costs so the app can stay free. They are clearly marked as sponsors wherever they appear, and paying us does not change what a listing says, or the order desks appear in. If that ever changes, this page will say so.

Yes. We partner with carnet issuers so their holders can find the desk. Partners get a free co-branded handout for their carnet pack, a listing in the app under Carnet Issuers, and a presence on this site. Sponsorship is separate, and an issuer only appears among the sponsors if they take a sponsorship package. See how partnership works.

Yes. The full catalog ships inside the app, so you can search and read listings with no signal at all. When you do have a connection, the app quietly checks for a fresher copy in the background. You will never be told to wait for the network.

No. There are no accounts, no sign-in, and no registration. You can use every part of the app, including confirming accuracy and reading listings, without providing any personal information.

Most airports are split into a Departures listing and an Arrivals listing, because the desk, hours, and walk-through are often different. Pick the side you are on. Land borders stay as a single listing. Ports are split only where the two sides really differ.

Listed hours are what the community last reported, not a guarantee, and they can change at short notice around public holidays. If you are stuck, use any phone number or after-hours note on the listing, and ask airport or airline staff who handles carnets. When you have got through it, please report what happened from the listing. That is the intel the next crew needs most.

Customs Finder runs on iOS and Android. You rarely need to update the app itself: fresh desk data is delivered separately and the app picks it up the next time it has a connection.

Intel submissions from the community are reviewed by our small team before being added to a listing, usually within a few days. Once approved, the updated listing is published to our hosting and the app picks it up automatically the next time it connects. You do not need to update the app to get fresh data.

Use the "Suggest a customs desk" option inside the app. It appears at the bottom of search once you have typed more than two letters. You can also email us at hello@customsfinder.com.

Open Settings inside the app and tap "Report a bug". This opens a pre-filled email with your app version and catalog details already included, so we have what we need to investigate. You can also email us directly at hello@customsfinder.com.

Open the listing in the app and tap Suggest updates at the top of the page. You can send notes, a GPS pin, and photos. If the listing is still right, tap Confirm intel instead. Every submission is reviewed by a person before it goes live.

Yes. Sponsorship is how the app stays free. Brands that serve film and TV crews can appear on listings and in the app directory. Paying us does not change what a listing says. Packages start from £100 a month. See sponsorship for how it works.

Yes. In the app, open Referrals from the ••• menu and share your intro code with a brand you know. If they quote it when they book sponsorship with us, you earn £20 when their first booking is paid. Referral terms apply.

No. The app never tracks you in the background. The only time it reads your location is the moment you choose to drop a GPS pin while submitting intel, and that pin is attached to the desk you are reporting on, not to you. The app does send a small number of anonymous usage events, such as listing opens and sponsor impressions, which are not tied to your movements. Full detail is in our privacy policy.

Yes. Tapping it sends the listing ID and a random identifier generated when you install the app. The identifier is not linked to your name, email, or device account. It is used only to prevent the same install from confirming the same listing multiple times.

Submissions go into our internal review queue. We check them, add or correct the listing if the information checks out, and then delete the submission. If you left a reply email, we may follow up with a question. We do not publish your email address.